Aesthetic Care Center
Sara Boucher
La situation
Sara Boucher is the owner of Diaderma, an aesthetic and wellness care center in Quebec. Passionate about her business, she was spending most of her time managing administrative tasks instead of focusing on growing her center and serving her clients.
Captures d'écran de la solution
Manual Management on Paper
Sara managed all her client subscriptions on a simple sheet of paper kept in a binder. Every morning, she had to manually check who was entitled to which treatment, count monthly appointments, and manage quotas. Clients had to call her or come in person to book, which prevented her from focusing on her work.
- •All subscriptions managed on paper, risk of loss or errors
- •No online booking system, clients had to call or come in person
- •Manual verification of monthly quotas and treatment delays
- •Double booking errors and scheduling conflicts
- •No automated reminders for appointments
- •Time lost on administrative tasks instead of business development
Complete Online Booking Platform
We developed DiadermaBooking, a comprehensive web-based booking management application. The platform allows clients to book 24/7, view their subscriptions, and receive automatic confirmations. The system automatically manages monthly quotas, treatment delays, and sends SMS reminders.
Notre approche
We started with a detailed audit of Sara's needs and processes. We then designed a modular architecture with role separation (client, employee, admin) and permission management. The development was done in phases, with regular validations to ensure the solution perfectly matched her reality.
Fonctionnalités clés
Processus de développement
Needs Analysis
We identified the requirements for a booking system with subscription management, treatments, multiple employees, and rooms. We analyzed Sara's current processes to understand her workflow and pain points.
Modular Architecture
We designed a modular architecture with role separation (client, employee, admin) and permission management. This ensures flexibility and scalability for future needs.
Frontend Development
We created a React interface with Inertia.js for smooth navigation, an interactive calendar, and dynamic PDF forms. The user experience was designed to be intuitive for all user types.
Backend Development
We implemented backend services for booking management, time constraint validation, subscription management with monthly quotas, and delays between treatments. All business logic is centralized and secure.
Payment Integration
We integrated Clover and Stripe for secure transactions and recurring subscription management. The system handles payments automatically and generates invoices.
Notification System
We set up an email and SMS notification system with automatic reminders and booking confirmations. Clients receive reminders before their appointments, reducing no-shows.
Résultats
All bookings are now made online, giving clients complete autonomy and freeing up Sara's time.
Sara regained 25 hours per week that she can now dedicate to business development and client service.
The automated system eliminates double bookings and scheduling conflicts, ensuring perfect organization.
Transformation of Daily Operations
DiadermaBooking has completely transformed how Sara manages her center. She can now focus on what matters most: growing her business and providing exceptional service to her clients. The platform has also improved the client experience, with 24/7 booking availability and automatic reminders.
Very attentive to our needs. He did exceptional work and made all the necessary modifications to ensure everything was perfect. I highly recommend him! Excellent value for the service provided.
Sara Boucher
Owner of Diaderma